Contact
Talk to the team.
Get help with your account, ask a product question, or tell us what would improve your reporting workflow.
Support and account questions
Email [email protected]. We aim to respond within one Australian business day, Monday to Friday, excluding Victorian public holidays.
Privacy and billing
Use the same address for privacy requests, billing questions, or account cancellation assistance. Include the email address associated with your SaaSMetricsHQ account so we can locate it safely. We may ask you to verify your identity.
Helpful details to include
Tell us which report or connected app you are working with, what you expected to see, and when the issue occurred. Do not send Shopify credentials, access tokens, passwords, payment-card details, or other secrets by email.
Operator
SaaSMetricsHQ is operated from Victoria, Australia by Jumi Solutions Pty Ltd (ABN 11 691 132 715). Visit jumisolutions.com to learn more about Jumi.